Am I a satisfied customer??? Well, I have been a client since Ausust of 1983...yeah, you read it right. Next year will be my 30 year anniversary. I began losing my hair in my mid 20's and when i decided to do something about it, i wanted my system to be both natural and undetectable. HCM, now Image One, has lived up to the expectations and then some. I've been blessed to have 2 great stylists, first Mickey and now Elia. Needless to say, i plan to stick with Image One another 30 years!!